Basics
Q: What is Olly?
A: Olly is your exciting new portal for your everyday purchases from food, services to amazing experiences we keep adding everyday. Every purchase you make from our partners makes you automatically enter into a prize draw. You always get the product or service you paid for plus a free chance to win incredible prizes.
Q: How does it work?
A: It’s simple!
1. Browse: Explore the products offered by our partners and pick what you want—a meal, coffee, an icecream popsicle ..etc with more products being added periodically.
2. Purchase: Buy it through Olly.ae at the standard retail price.
3. The ticket: with every purchase you get a ticket that instantly qualifies you for the linked prize draw.
4. Injoy & Win: You redeem your purchase via Olly vouchers from our partners . Then, keep an eye on the draw date—you might also find double joy and win a big prize along your purchase!
Q:Is Olly a scam ?
A: Absolutely not a scam. Olly.AE is a UAE mainland company approved by the DED 2025 and the website and all digital assets are hosted and owned in the UAE as well.
Q: Is OLLY a raffle or a shopping site?
A: It's both, seamlessly combined! We are a licensed commerce portal (like other delivery/service platforms). The key difference is that we add the thrill of a bonus prize draw to every single Purchase. You shop, and you get a free chance to win.
Purchases & Draws
Q: What am I actually buying?
A: You are buying the product or service shown (e.g., a Burger meal, a coffee, a gym pass). This is delivered to you as a voucher or a booking confirmation. The entry into the prize draw is an automatic, free value added , Bonous to your purchase.
Q: Do I have to pay extra to enter the draw?
A: Absolutely not. The draw entry is completely free and automatic with any purchase. You pay only the standard price for the product or service similar to what you would pay at the shop.
Q: How do I know which draw my purchase enters me into?
A: Each product on Olly clearly shows the current linked prize draw. For example, "Purchase this meal and get automatically entered to win [Prize]."
Q: Can I enter a draw without making a purchase?
A: No. Entry into our draws is exclusively a bonus for being an Olly customer. You need to make a purchase on the Olly platform to qualify.
Q:When do draws take place and where?
A: Draws takes place weekly , Bi weekly and monthly and will be broadcast live where results will be shared vie phone and email for the winners and for those who did not win they will receive an email.
Prizes & Winning
Q: What kind of prizes can I win?
A: We offer exciting, high-value prizes like the latest electronics (iPhones, PS5), luxury watches, holiday packages, gold, and more. The prize linked to each product is clearly displayed.
Q: How is the winner selected?
A: Winners are selected via a transparent, random draw conducted live (often streamed on our social media) after the draw closing date. We use certified random number generators to ensure complete fairness.
Q: How will I know if I won?
A: We will contact the winner directly via the email and phone number linked to their Olly account. We will also announce the winner's first name and city (with their permission) on our website and social media channels.
Q: What happens if I don't win the prize?
A: You still 100% redeem the product or service you purchased. If you bought a coffee, you get your coffee. The draw is a potential bonus on top of your guaranteed purchase. You never lose the value of what you paid for.
Vouchers & Redemption
Q: How do I receive my purchase (voucher/service booking)?
A: Immediately after payment, you will receive a digital voucher or booking confirmation in your Olly account and via email. You can use this directly and redeem it with our partner.
Q: How do I redeem my voucher or book my service?
A: The redemption instructions are clear on each voucher. For a food voucher, you might present a QR code at the restaurant. For a service, you might book a time slot via a link. It's designed to be simple.
Q: What if I have an issue redeeming my purchase?
A: Our customer support team is here to help! Contact us at info@olly.ae we’ll resolve any issue with you or our partner directly.
Trust & Security
Q: Is my payment and personal information safe?
A: Absolutely. We use industry-standard encryption and secure payment gateways to protect all your data. We never share your personal details.
Q: Can I see who won previous draws?
A: Yes! We proudly showcase our past winners (with their permission) in our "Winners' Gallery" on the website and our Olly social media channels. Real wins for real customers.
Q:Will i be part of social media campaigns as a winner ?
A:Only if you choose to do so.
General
Q: Is there a limit to how many draws I can enter or times i win?
A: No limit! Each separate purchase you make qualifies for the draw linked to that specific product. The more you shop on Olly, the more chances you have to win (and the more great stuff you get to enjoy).
Q: Can I gift a purchase to someone?
A: Currently, purchases are linked to the account that makes them. We are working on a gifting feature for the future!
Q: How do I contact Olly customer support?
A: You can reach our friendly team at:
📧 Email: info@olly.ae
📱 Website: use the contact us form.
We’re here to ensure your Olly experience is full of joy.
